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  • Q. If I co-locate my servers in HCL's Data centre, how will I access the same?
  • A. The customers can access the Co-located servers in two ways:
    1. Through VPN connectivity: If the customer has users at multiple locations, all the users can connect to the Data centre through VPN. A VPN port will be sized according to the traffic and the servers in the data centre can be accessed through the port.
    2. Through Internet: The co-located servers in the data centre will be opened on internet pool available in the data centre, a dedicated Internet port will be sized according to the traffic and the servers in the data centre can be accessed through the internet port. All end users need to have Internet connectivity at their location too.

  • Q. Do I need to provide my own router or switch or hub when co-locating my servers or network equipment?
  • A. Yes, as a policy the customer needs to co-locate a router along with the servers. This is required to ensure the security of the co-located servers and other servers in the same data centre. A switch will be required only if the number of servers is more than the Ethernet ports available in the router or if they are implementing a multi tiered server environment. The customers may also choose to co-locate firewalls.

  • Q. How high is 1U?
  • A. 1.75". Racks are a standard 19 inches wide, with depth to 800mm.

  • Q. What if my server has a problem while its co-located at your location?
  • A. The administration controls of the servers are generally with the customer. The customer can access the servers remotely or can place an engineer at the data centre facility to perform routine activities. Incase of any problem if the same cannot be resolved remotely We can set an appointment to work on the co-located servers.

  • Q. Do you have an SLA (Service Level Agreement)?
  • A. Yes we do. SLAs are customer / account based. The uptime commitment for Co-location on a standard level is SLA based.

  • Q. Do I need to provide racks too?
  • A. No. The rack space is a part of the Co-location service. The customer needs to get the servers / routers to be co-located but not the rack. In some unique cases if the customer has non-standard dimensions and already has a rack with fitted servers and routers, Tikona Infinet can provide Data centre floor space to co-locate the same.

  • Q. Do you allow co-location/hosting of Spam type email services?
  • A. No. Yes. If the customer wants to co-locate Mail servers the can provided proper Anti spam and Anti Virus Modules are put in place to ensure security of the Data centre network. Incase the customer doesn't has Anti Spam and Anti Virus Module, Infinet provide gateway level Anti Spam and Anti Virus service for mail traffic and a value added service.

  • Q. What is the level / Tier of the data centre?
  • A. Tikona Infinet's is coming up with 9 new data centre facilities strategically located, which are rated to be Tier 3++. These ratings are on the basis of standards given by UPTIME INSTITUTE, the most commonly used benchmarking standards in the industry.

  • Q. Are your facilities redundant to counter any outage?
  • A. Yes. The Tikona Infinet data centre facilities are Tier 3++ facilities operating on 2(N+1) or S+S redundant mode highly capable of countering critical power outages too.

  • Q. What are the main facilities in Tikona Infinet 's data centres?
    A. The critical components put in place in the Tikona Infinet data centres to ensure reliability and security can be briefly listed as

    • Scalability
    • Network Uptime
    • Faster deployment with hassle free installations and configuration
    • Redundancies to be built into the network
    • Cost efficiencies associated with Network expansion
    • Bandwidth provision in an unpredictable bandwidth environment
    • Throughput reliabilities and commitments (defined QoS)
    • 24*7 Customer Support
      • for Network uptime and QoS committed
      • for the Call Centre and fault reporting procedures
      • for utilities like Firewall (for certain applications)
    • Choice of Trans - Atlantic and Trans - Pacific Routes
    • Multiple Peering Arrangement
    • Domestic Redundancy
    • Robust Infrastructure
    • Committed service
    • Disaster Recovery
    • Quick Restorability
    • Scalability
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